Logistics Automation Solutions

1 / Difficulty

This is a food logistics company focusing on the catering industry, processing about 1,200 to 2,500 orders every day. As the volume of business increases, the company faces an increasingly heavy workload.

Manual input errors: In the past, order department employees needed to manually enter the delivery and return goods for each order, which led to a large number of input errors.
High labor cost: The entire process involves a lot of manpower, especially during peak periods, when employees need to work overtime to cope with the volume of orders.
The return process is cumbersome: returned goods need to be rechecked and the system updated manually, which increases the workload.

2 / Solution

AI (content organization technology, summary technology)
API (to SAP)

3 / Results

Reduced manpower requirements: The order department only needs to output the order form, and other processes can be automated, greatly reducing manpower requirements.
Reduce error rate: The automated system effectively reduces manual input errors and improves data accuracy.
Improved efficiency: The overall order processing time was shortened by 50%, allowing the company to respond to customer needs more quickly.

Previous process

01.

Customer orders: After the customer places an order, the order department staff manually outputs the delivery note.

02.

Pickup and delivery: Warehouse workers pick up goods according to the manifest and then hand them over to the transportation department staff for delivery.

03.

Pick-up and return: Transportation staff deliver the goods to the restaurant and pick up the goods with the restaurant staff. Some goods may be returned.

04.

Manual update system: That evening, the transportation department staff will return the cargo list to the order department, and the staff will need to manually enter which goods have been delivered and which have been returned.

Improved process

01.

Customer orders: After the customer places an order, the order department staff only needs to input the delivery note.

02.

Cargo handling and distribution: Warehouse workers carry out cargo handling according to the cargo list, and transportation workers deliver the cargo to the restaurant.

03.

AI automatic identification: The returned goods are automatically mapped to the system through AI technology, and the system instantly updates which goods have been delivered and which have been returned.

04.

Real-time data update: All data is automatically updated in the system without manual input.