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Sales Department automated resolution case
1 / Difficulty
In a company, salespeople face the challenge of constantly having to learn about new products. In the past, salespeople needed to spend a lot of time to understand the features and hardware configurations of new products, which led to inefficiencies. They often needed to call suppliers to obtain the necessary information, which was not only time-consuming but also affected their sales performance.
2 / Solution
Artificial Intelligence (AI) and Robotic Process Automation (RPA) technologies
3 / Results
By using these technologies, the company has significantly reduced the time salespeople spend on supplier inquiries. Salespeople are able to get the information they need faster, which improves work efficiency and customer satisfaction. In addition, this new process allows the sales team to focus on sales activities instead of spending time on inquiries and learning.
Previous process
01.
Receive new product information. Spend considerable time reading product manuals and technical documentation.
02.
If in doubt, call your supplier for assistance.
03.
After collecting the information, we will make customer recommendations.
Improved process
01.
Receive new product information and enter it into the database.
02.
Salespeople can use chatbots to ask relevant questions at any time and make customer recommendations based on the chatbots’ responses.
03.
Salespeople can focus on customer interactions and sales strategies rather than tedious inquiry processes.